Last updated: 6 October 2026
1. Cancelling an order
You can cancel your order at any time before it is dispatched. To cancel, email care@ginomeds.com or call (+91) 86 81 80 777 6 / (+91) 979 000 22 66 with your order number. If you have an account, you may also be able to cancel from My Account → Orders while the order is still being processed.
We do not charge any cancellation fee for orders cancelled within this window.
2. After dispatch
Once an order has been dispatched, it cannot be cancelled. You may:
- return the product under our Refund and Return Policy, if it is eligible; or
- refuse the delivery. If a prepaid order is refused at the doorstep without a valid reason (such as a damaged or tampered package), the forward and return shipping charges will be deducted from your refund.
Repeated refusal of Cash on Delivery orders may lead to COD being disabled for your account.
3. Cancellations by Ginomeds
We may cancel an order, fully or partly, if:
- the product is out of stock or discontinued;
- the delivery address is not serviceable;
- there is an obvious error in the product price or description;
- we are unable to verify the order or suspect fraudulent activity; or
- the order breaks our Terms and Conditions.
If we cancel your order, we will inform you and refund the full amount you paid. No cancellation charges apply.
4. Refunds for cancelled orders
- Prepaid orders: the full amount is refunded to your original payment method within 5–7 business days.
- Cash on Delivery orders cancelled before dispatch: no payment is due.
Your bank may take a few additional working days to show the credit in your account.