Last updated: 6 October 2026
This policy explains where we deliver, how long it takes and what it costs.
1. Where we deliver
We deliver to all serviceable PIN codes in India. We do not ship internationally at present. You can check whether we deliver to your area by entering your PIN code at checkout.
2. Order processing
Orders are processed and dispatched within 1–2 business days after the order is confirmed (and, for prepaid orders, after payment is received). Orders placed on Sundays or public holidays are processed on the next business day.
3. Delivery timelines
Estimated delivery times after dispatch are:
- Metro cities: 2–5 business days
- Other cities and towns: 4–8 business days
- Remote areas (North-East, J&K, Ladakh, islands): 7–12 business days
These are estimates. Delivery may take longer because of weather, festivals, strikes, local restrictions or other reasons outside our control. We will keep you informed if there is a significant delay.
4. Shipping charges
- Standard shipping: ₹50 per order (for orders below ₹499).
- Free shipping: on all orders of ₹499 and above.
- Cash on Delivery (COD): available on orders up to ₹5,000, with no extra fee.
The exact shipping charge, if any, is always shown at checkout before you pay.
5. Courier partners and tracking
We ship orders through Shiprocket, using its network of reputed national courier partners. Once your order is dispatched, we will send you the tracking number and link by email and SMS. You can also check your order status under My Account → Orders.
6. Delivery attempts and address
- Please make sure your delivery address, PIN code and mobile number are correct. We cannot be responsible for delays or non-delivery caused by incorrect details.
- Our courier partner will make up to 3 attempts to deliver your order. If delivery is not possible, the parcel will be returned to us and we will contact you.
- Someone at the delivery address may receive the parcel on your behalf.
7. Checking your parcel on delivery
Please check the outer package when you receive it. If it looks tampered with, opened or badly damaged, you may refuse to accept it, or accept it and inform us within 48 hours of delivery with photos. See our Refund and Return Policy for details.
8. Packaging and storage in transit
We pack all products securely to protect them during transit. On receiving your order, please store the products as directed on the label.
9. Contact us
For any delivery questions, call (+91) 86 81 80 777 6 or (+91) 979 000 22 66, or email care@ginomeds.com.