Ordering

How do I place an order?

Browse or search for the product you need, choose the quantity and click Add to cart. When you are ready, open your cart, click Proceed to checkout, enter your delivery address and contact details, choose a payment method and place your order. You will receive an order confirmation by email and SMS.

Can I change my order after placing it?

If your order has not been dispatched yet, contact us as soon as possible with your order number and we will try to update it. Once an order is dispatched, it cannot be changed. See our Cancellation Policy for details.

Payment

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking and popular wallets through our secure payment partner, Razorpay. Cash on Delivery (COD) is available on orders up to ₹5,000 with no extra fee. All prices are in Indian Rupees (₹) and are inclusive of GST. Payments are processed over encrypted connections, and Ginomeds never sees or stores your full card number, CVV, UPI PIN or net banking password.

My money was deducted but the order was not confirmed. What should I do?

This usually happens because of a temporary bank or network issue. In most cases the amount is automatically reversed by your bank. If it has not been reversed, or if you would like us to check, please email care@ginomeds.com with the date, amount and transaction reference.

Delivery

Where do you deliver and how long does it take?

We deliver to all serviceable PIN codes in India (we do not ship internationally at present). Orders are usually dispatched within 1–2 business days. Estimated delivery is 2–5 business days after dispatch for metro cities and 4–8 business days after dispatch for other locations. Please see our Shipping Policy for full details, including charges.

How can I track my order?

Once your order is dispatched, we will share the tracking details by email and SMS. If you have an account, you can also see your order status under My Account → Orders.

Returns and refunds

What if my order arrives damaged, incorrect or expired?

Please contact us within 48 hours of delivery with your order number and clear photos of the product, the packaging, and the batch number and expiry date. Once verified, we will send a replacement or give you a full refund. We recommend recording a short video while opening your parcel.

Can I return a product I have opened?

For hygiene and safety reasons, opened or used health products cannot be returned unless they were damaged, incorrect or expired when delivered. Please see our Refund and Return Policy for full details.

How long do refunds take?

Once a refund is approved, it is processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made by bank transfer (NEFT/IMPS) or UPI to the account details you share with us.

Product authenticity and storage

Are Ginova Wellness products your own brand?

Yes. Ginova Wellness is Ginomeds’ own in-house supplement brand, owned by the same people who run this store. Ginova Wellness products currently include Shinoryz Capsules and Immunoryz Tabs. Look for the Ginova Wellness name in the product description to tell our own products apart from those of other companies.

Are your products genuine?

Yes. Ginova Wellness products come from our own brand. Products from other companies – such as those from Daris Biocare (P) Ltd., including Lubrica Forte, Neotol Gold, Zinadek, Amazum Gold and Crancure – are sourced directly from the brand owners/manufacturers or their authorised distributors. Every product is supplied in its original sealed packaging with the label, batch number and expiry date. If anything about a product looks unusual, please contact us before using it.

How should I store my supplements?

Follow the storage directions on the label. Most of our products should be stored in a cool, dry place, away from direct sunlight and moisture, and kept out of reach of children. Keep the lid tightly closed and do not use any product after its expiry date.

Health advice

Do I need a prescription?

The nutritional supplements currently on Ginomeds do not need a prescription. However, we recommend that you consult your doctor before starting any supplement, especially if you are pregnant, breastfeeding, buying for a child, taking other medicines or managing a health condition.

Account

Do I need an account to order?

No. You can check out as a guest – creating an account is optional. An account lets you save your addresses, track orders and view your order history more easily.

I forgot my password. How do I reset it?

Click My Account, then Lost your password?, and enter your registered email address. You will receive a link to set a new password. If you do not receive the email, check your spam folder or contact us.

Contact

How can I contact Ginomeds?

You can call us on (+91) 86 81 80 777 6 or (+91) 979 000 22 66, or email care@ginomeds.com. Our working hours are Monday – Friday: 9:00 – 20:00 and Saturday: 11:00 – 15:00. We usually reply to emails within 1 business day.