Ginomeds > Refund & Return Policy

Refund & Return Policy

Last updated: 6 October 2026

At Ginomeds, we want you to be happy with every order. Because we sell health products that are consumed, we follow strict rules on returns to protect the safety of all our customers. This policy explains when you can return a product and how refunds work.

1. Damaged, wrong, missing or expired products

We will give you a free replacement or a full refund if:

  • the product arrives damaged, broken, leaking, or with a torn or tampered seal;
  • you receive a different product, strength or pack size from what you ordered;
  • a product is missing from your order; or
  • the product has expired, or had less than 6 months of shelf life remaining when it was dispatched.

Please report the issue within 48 hours of delivery. Email care@ginomeds.com or call us, and share:

  • your order number;
  • clear photos of the product, the outer box and the shipping label; and
  • a clear photo of the batch number and expiry date on the product.

We strongly recommend recording a short, unedited video while opening your parcel – it helps us resolve your request quickly. For missing items, please also share a photo of the parcel’s weight label if available.

2. Unopened products (change of mind)

If you change your mind, you may return an unopened product within 7 days of delivery, provided that:

  • the product is unused, with the original seal intact;
  • it is in its original packaging, with all labels, batch number and expiry date clearly visible; and
  • you include the invoice or order number.

For change-of-mind returns, you will need to send the product back to us at your own cost. Original shipping charges are not refundable for change-of-mind returns.

3. Products that cannot be returned

For hygiene and safety reasons, we cannot accept returns of:

  • products that have been opened, used or partly consumed, or whose seal is broken (unless they were damaged, wrong or expired on delivery);
  • products without their original packaging, labels, batch number or expiry date;
  • products damaged after delivery because of misuse or improper storage;
  • free gifts and promotional items; and
  • products clearly marked “non-returnable” on the product page.

4. How to request a return

Step 1: Contact us at care@ginomeds.com or (+91) 86 81 80 777 6 / (+91) 979 000 22 66 within the time limits above, with your order number and photos.

Step 2: Our team will review your request and reply within 1 business day.

Step 3: If your return is approved, we will tell you how to send the product back. For damaged, wrong or expired products, we will either arrange a pickup at no cost to you or, in some cases, ask you not to return the product at all.

Step 4: Once we receive and inspect the product, we will send a replacement or process your refund.

5. Refunds

  • Approved refunds are processed within 5–7 business days.
  • For prepaid orders, the refund is made to the original payment method (card, UPI, net banking or wallet).
  • For Cash on Delivery orders, refunds are made by bank transfer (NEFT/IMPS) or UPI to the account details you share with us.
  • For damaged, wrong, missing or expired products, we refund the full amount you paid, including any shipping charges.
  • After we process a refund, your bank may take a few additional working days to credit it to your account. If you have not received your refund after this time, please contact us with your order number.

6. Need help?

Call (+91) 86 81 80 777 6 or (+91) 979 000 22 66 (Monday – Friday: 9:00 – 20:00 | Saturday: 11:00 – 15:00) or email care@ginomeds.com.

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